Wiki Page, Learning Canvas: Getting Help with Canvas

Wiki Page
2016-09-11T17:49:50-06:00

Printable Handout: How to Submit a Help Ticket | Video Tutorial: Canvas Help Resources

Contact the Center for Technology and Professional Development with any questions you may have about Instructure Canvas. The Center for Technology and Professional Development is located on the lower level of the Library.

Main Helpdesk Line
234-5439

Center's Online Support page

How to Report a Problem in Canvas

To report a problem in Canvas use the Help link in upper right navigation. This is especially helpful to use when you come across an error message in Canvas. It is important to report any errors you see in Canvas when and where they occur. Click the orange Help link in the upper right navigation when you see an error in Canvas. This will allow you to submit a ticket. Be sure you add a title and detailed description when submitting a ticket!! Include course name, your instructor's name, and assignment or location in Canvas where the issue occurred. Students who post tickets with little or no information will be asked to call the Center to provide further details. View the handout and video above for further information on how to submit a ticket.

What Happens if Canvas goes down?

The Instructure folks have it covered.

You can check on status of Canvas. (bookmark this page)

Use the Instructure Guides

Instructure Canvas Student Guide - Use the search feature to type in keywords to locate a specific guide