For Internet Exlporers users, when you attempt to watch videos, sometimes they will not appear on the screen or you will get an error message. Please see the troubleshooting links below to troubleshoot these issues.

Summary
Resolution
- Before you start
  - Step 1: Make sure that script errors occur on multiple webpages
  - Step 2: Make sure that the problem is caused by files or settings on your computer
- Common methods
  - Method 1: Verify that Active Scripting, ActiveX, and Java are not being blocked by Internet Explorer
  - Method 2: Remove all temporary Internet files
    - To remove all the temporary Internet-related files for Internet Explorer 11, Internet Explorer 10, Internet Explorer 9 or Internet Explorer 8
    - To remove all the temporary Internet-related files for Internet Explorer 7
    - To remove all the temporary Internet-related files for Internet Explorer 6
  - Method 3: Install the latest service pack and software updates for Internet Explorer
- Advanced methods
More information
- Disable script debugging
  - Turn off notification about every script error in Internet Explorer (for Internet Explorer 11, Internet Explorer 10, Internet Explorer 9, Internet Explorer 8 and Internet Explorer 7)
  - Turn off the Scripting Debugger (for Internet Explorer 6)
- Symptoms when script error occurs
- More information about the cause of this problem
- Resolve script errors when you try to print from Internet Explorer
  - Script error message when you print from Internet Explorer
- Video: How to troubleshoot script errors in Internet Explorer
References
Properties
Give Feedback